FAQs
1. Orders & Payments
Q: How can I place an order?
A: Orders can be placed directly through our website by adding items to your cart and completing checkout.
Q: What payment methods do you accept?
A: We accept major credit and debit cards, as well as secure online payment options shown at checkout.
Q: Will I get an order confirmation?
A: Yes, once your order is placed you will receive an email confirmation with your order details.
2. Shipping & Delivery
Q: How much does shipping cost?
A: Mainland UK from £1.99, United States from £4.99, and International from £9.99. Orders over £40 qualify for free economy shipping.
Q: How long will delivery take?
A:
- Mainland UK: 1–2 business days
- United States: 1–3 business days (express options available)
- International: 5–7 business days (express options available)
Q: Do you provide tracking?
A: Yes, tracked shipping is available. Tracking numbers will be sent by email once your order is dispatched.
3. Returns & Refunds
Q: Can I return an item if I change my mind?
A: Yes, items can be returned within 14 days of delivery, provided they are unused, unworn, and unwashed.
Q: Who pays for return shipping?
A: Customers are responsible for the cost of returning items unless the item is faulty or not as described.
Q: How do I return my order?
A: Contact us first via our contact page before returning any item. Please include your order details in the package.
Q: How long will it take to process my refund?
A: Returns are usually processed within 7 business days of us receiving the item. Shipping costs are non-refundable.
4. Products & Warranty
Q: Are your jump ropes suitable for beginners?
A: Yes, our ropes are designed for both beginners and experienced users.
Q: Do your products come with a warranty?
A: Yes, we stand by our quality. If you experience any issues, please contact us for support.
Q: How do I choose the right size rope?
A: We recommend checking our rope sizing guide in the product description or contacting us for assistance.
5. Privacy & Security
Q: Is my personal information safe?
A: Yes, we comply with UK GDPR and the Data Protection Act 2018. Your information is only used to process orders and improve our services.
Q: Will you share my details with third parties?
A: We only share data with trusted payment and delivery partners to fulfil your order.